1. Shipping Locations

• We currently ship to the United States, Canada, United Kingdom, Europe, Mexico, Australia, New Zealand. If you are located outside these areas, please contact us for potential shipping options.

2. Processing Time

• All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

• You will receive a notification once your order is shipped.

3. Shipping Methods & Costs

• We offer several shipping options:

  • Standard Shipping: 5-15 days

• Shipping costs are calculated at checkout based on the weight of your order and the destination.

4. Packaging

• Your prints and artworks will be carefully packaged to ensure safe delivery. We use [describe materials, e.g., sturdy cardboard, protective sleeves] to prevent damage during transit.

5. Tracking Your Order

• Once your order has shipped, you will receive a confirmation email with a tracking number. 

6. Delivery Issues

• If your order does not arrive within the estimated time frame, please contact us at amy@amygoalen.com. We will work with the carrier to resolve any issues.

• Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to the wrong address due to incorrect information.

7. Returns & Exchanges

• We accept returns and exchanges for damaged or defective items. Please refer to our Return Policy for more details on how to initiate a return.

8. Contact Us

• If you have any questions about our shipping policy, please contact us at amy@amygoalen.com.