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Refund Policy
30 Day Money- Back Guarantee
Return Window: You have 30 days from the date of [purchase/delivery] to return a product for a full refund or exchange.
Condition of Items: To be eligible for a return, items must be undamaged and in the same condition that you received them, with all original packaging. Items that are Final Sale are not eligible for return.
Return Options: We offer the following options for your return:
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Full Refund: A refund to your original method of payment.
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Exchange: An exchange for a different product.
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Store Credit: Store credit for the value of the product.
Refund Processing:
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Once we receive your returned item, we will process your return within 7 business days.
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You will receive an email confirmation once your refund has been processed.
Damaged & significant delays
In the unlikely event the product arrives to you damaged, we will send a replacement free of charge. To arrange this please contact us at amy@amygoalen.com
We only offer refunds if the product arrives damaged or is significantly delayed (postage delays which could be considered normal, or delays due to items being held up in customs will not be refunded). What constitutes a significant time delay is at our discretion. In either cases we may request return of the products so that we can dispose of them. The returns in these cases will be at our cost, and refunds can be withheld until the returns are received by us.